Public Utilities

TRU Logo

Cramerton and Gastonia are now partners in a merger of water and wastewater services that creates a new regional utility, the first of its kind in the county.  The new regional utility, called Two Rivers Utilities (TRU), consolidates the two cities’ water and wastewater utility systems. The merger also creates an identity to represent this consolidated water and wastewater system that will be the model for future utility consolidation in Gaston County.

Two Rivers Utilities will proudly begin serving the Town of Cramerton July 1, and Cramerton residents will see the new TRU logo on their utility bills beginning August 1. Residents will also see the TRU logo on vehicles and employees that are working in your community.  Gastonia has supplied Cramerton wholesale water for many years and now, as Two Rivers Utilities, that commitment of reliability remains steadfast.

This partnership is a win-win opportunity for both Cramerton and Gastonia.  Two Rivers Utilities will offer the same rates to both communities.  For Cramerton residents, this means instant rate relief with a drop on average of more than 20% depending on usage.

While the City of Gastonia will be the system owner and service provider, it was important to both cities to create a new identity that reflects the partnership of both cities as well as acknowledge the future possibilities of addition partners with the regional utility system.  The new name, Two Rivers Utility, or TRU, was selected because it represents the regional approach, scope, and intent of the partnership while acknowledging the region’s two important water resources, the South Fork and Catawba Rivers.

Click the link below  to download the TRU Service Brochure.

TRU-SigningQuick Facts

  • Gastonia operates an award winning water and wastewater system and is ISO 14001 certified and the only municipality recognized as an Environmental Steward by the State of North Carolina.
  • Water and waste water rates will drop! Customers will see an average decrease of more than 20% depending on usage.
  • Important Phone Numbers

o   Billing Questions or to Start/Stop/Transfer Utility Service     704-866-6716

o   24/7  Water & Sewer Emergency line     704-866-6843

o   Automated Customer Service line     704-866-6714

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